Welcome to Anandritz Resort Matheran. By accessing and using our website or services, you agree to be bound by the following terms and conditions. Please read them carefully to ensure you understand your rights and obligations while using our website and staying at our resort.

1. General Terms

These Terms and Conditions apply to all visitors, users, and guests who access or use the website, make bookings, or stay at Anandritz Resort Matheran. By using our services, you acknowledge that you have read, understood, and agree to these terms.

2. Booking and Reservations

• All reservations made through our website are subject to availability and confirmation by the resort.
• Guests must provide accurate and complete information when making a booking, including full name, contact details, and payment information.
• The resort reserves the right to refuse or cancel any reservation at its discretion, including for reasons of incorrect information or non-payment.
• A booking is considered confirmed once the payment is processed and a confirmation email is sent to the guest.

3. Payment and Pricing

• All prices listed on the website are in Indian Rupees (INR) and are subject to change without notice. However, once a booking is confirmed, the price will remain fixed.
• Payments for bookings can be made via credit/debit cards, bank transfers, or other available payment methods.
• Additional charges such as taxes, resort fees, or incidentals may apply and will be communicated at the time of booking.

4. Cancellations and Modifications

• Cancellation policies vary depending on the type of booking and rate chosen. Please review the cancellation policy at the time of booking.
• Cancellations made within the allowed time frame may receive a full or partial refund, depending on the terms of the booking.
• Modifications to bookings (dates, room types, etc.) are subject to availability and may incur additional charges.
• No-show reservations or cancellations made after the specified cancellation period may result in charges for the full stay.

5. Check-in and Check-out

• Check-in time is typically after 2:00 PM, and check-out time is before 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability.
• A valid photo ID and a credit card are required at check-in.
• Guests are responsible for the behavior of all individuals in their party during the stay and must ensure compliance with all resort rules.

6. Guest Conduct

• Guests are expected to conduct themselves in a respectful and responsible manner while on the resort property.
• Disorderly conduct, disruptive behavior, or violation of resort policies may result in immediate eviction from the property without refund.
• Smoking is prohibited in non-designated areas of the resort. Guests must adhere to the resort's smoking policy.

7. Liability and Indemnity

• Anandritz Resort Matheran is not responsible for any loss, damage, injury, or death that may occur during your stay, except where caused by negligence or breach of duty by the resort.
• Guests are responsible for securing their personal belongings during their stay. The resort is not liable for lost, stolen, or damaged items.
• By using our services, you agree to indemnify and hold harmless the resort, its employees, and affiliates from any liability arising from your use of the services.

8. Privacy and Data Protection

• We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data.
• By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy.

9. Modifications to Terms and Conditions

• Anandritz Resort Matheran reserves the right to update or modify these Terms and Conditions at any time, without prior notice. Any changes will be posted on this page with the updated date.
• By continuing to use our services after any changes to the terms, you agree to be bound by the updated terms.

10. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by and construed in accordance with the laws of India.
• Any disputes arising from these terms or your use of the resort's services will be subject to the exclusive jurisdiction of the courts in Maharashtra.