Cancellation & Refund Policy for Anandritz Resort
At Anandritz Resort Matheran, we aim to offer a hassle-free experience for all our guests. Our Cancellation and Refund Policy has been designed to ensure transparency and fairness in handling cancellations and refunds. Please take a moment to review the terms below before making your booking.
Cancellation Policy
- Cancellation Before 30 Days
- The booking amount is fully refundable, after deducting applicable transaction charges (if any).
- Cancellation Before 15 Days
- A 50% retention charge will be applied to the total booking amount.
- Cancellation Before 7 Days
- A 75% retention charge will be applied to the total booking amount.
- Cancellation Within 48 Hours
- No refund will be provided.
- Blackout or Festival Dates
- No cancellations or refunds are allowed during blackout or festival dates. A strict no-refund policy applies.
- For exceptional cases, contact our helpline support on +919028847919
- Standard Bookings: Cancellations made up to 30 Days before the check-in date will be eligible for a full refund, minus a small processing fee.
- Late Cancellations: If a cancellation is made within 48 hours of the check-in date, a one-night charge will be deducted from the refund.
- No-show Policy: If a guest fails to arrive without prior notice, the full booking amount will be forfeited, and no refund will be issued.
- Non-refundable Bookings: Some special offers or promotional rates may be non-refundable. Please review the booking details at the time of reservation for specific terms related to these rates.
Additional Information
- Refund processing timelines may vary depending on the payment method and banking partner.
2. Modification Policy
- Guests can modify their booking, including dates or room types, depending on availability. Changes must be requested at least 48 hours before check-in.
- If the new booking rate is higher, the guest will be required to pay the difference. If the new rate is lower, the resort will refund the difference as per the booking policy.
- Modifications to bookings made within 48 hours of check-in may not be accommodated.
3. Refund Process
- Once a cancellation request is confirmed, refunds will be processed within 7 to 14 business days through the original payment method.
- Please note that bank processing times may vary, and we are not responsible for any delays caused by your payment provider or financial institution.
- In the case of a refund for a non-refundable booking, the refund will be processed according to the terms agreed upon at the time of booking.
4. Special Circumstances
- Health or Emergency Situations: If you need to cancel your booking due to illness or other emergencies, we encourage you to contact us directly. While we cannot guarantee a refund, we may offer flexibility on a case-by-case basis, depending on the circumstances.
- Natural Disasters or Force Majeure: In the event of unforeseen circumstances such as floods, earthquakes, or political unrest, cancellations may be allowed without penalty, and refunds will be issued as per the situation. We recommend contacting our team for further assistance in such cases.
5. Group Bookings
- For group bookings of 5 or more rooms, a cancellation fee of 50% of the total booking cost will be charged if the cancellation occurs within 7 days before the check-in date.
- Any changes or cancellations for group bookings must be made in writing and will be subject to availability and our approval.
6. Contact Us for Cancellations and Refunds
- To cancel or modify your booking, please contact our reservations team by email at [your email] or call us at [your phone number].
- Include your booking reference number, name, and contact details to help us process your request promptly.
7. Exemptions
- Certain promotional offers or discounted rates may not be eligible for the standard cancellation and refund terms. Please review the specific terms provided during the booking process.
- In cases of payment disputes or fraudulent transactions, we reserve the right to reject any refund request and may involve authorities if needed.
8. Disclaimer
- Anandritz Resort Matheran reserves the right to change or update this Cancellation & Refund Policy at any time. Any updates will be posted on this page, and the effective date will be updated accordingly. Please review this page periodically to stay informed of any changes.
By making a booking with us, you agree to adhere to the terms outlined in this Cancellation & Refund Policy. If you have any questions or concerns, feel free to reach out to us for assistance.
