At Anandritz Resort Matheran, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or stay at our resort. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We collect personal information in a variety of ways when you visit our website, make bookings, or interact with us. The types of information we may collect include:

• Personal Identification Information: This may include your name, email address, phone number, mailing address, payment details, and other relevant details necessary to process bookings.
• Non-Personal Identification Information: We may collect information such as your IP address, browser type, and website usage data to improve our services.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze trends, administer the website, and gather demographic information.

2. How We Use Your Information

We use the personal information we collect to:

• Process and confirm your bookings at Anandritz Resort Matheran.
• Communicate with you regarding your reservation, stay, and special offers.
• Provide customer support and respond to inquiries.
• Personalize your experience at the resort and on our website.
• Send promotional material, newsletters, and updates, which you can opt out of at any time.
• Improve our services and website functionality through analysis of usage data.

3. Data Security

We take the protection of your personal data seriously. We implement industry-standard security measures, including encryption, firewalls, and secure access protocols, to safeguard your information against unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: We may share your data with trusted third-party service providers who assist us in running our website and providing services, such as payment processors, marketing partners, and IT service providers.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or in response to valid requests from public authorities.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information by contacting us directly.
• Opt out of receiving marketing emails or newsletters at any time by clicking the "unsubscribe" link in the email or contacting us.
• Request that we do not share your information with third-party service providers for direct marketing purposes.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. Please be aware that we are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on this page with a revised date. Please review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your information is handled, please feel free to contact us.